According to Juran’s three steps for Quality Control, what is the first step?

The first step in Juran’s three steps for Quality Control is to evaluate actual operating performance. This step is crucial because it establishes a baseline for understanding how a process is currently functioning. By assessing actual performance, organizations can identify gaps between current results and desired outcomes, which is essential for making informed decisions about necessary improvements.

Evaluating performance involves collecting and analyzing data to understand the effectiveness and quality of the work being done. This foundational step sets the stage for subsequent actions. Once performance is evaluated, organizations can then determine where changes need to be made and how improvements can be effectively implemented.

In Juran's framework, this initial evaluation ensures that any further actions taken are based on a clear understanding of existing conditions, ensuring that strategies for improvement are targeted and relevant. This structured approach promotes more effective quality management and continuous improvement within an organization.