How does TQM address supplier quality management?

Total Quality Management (TQM) emphasizes a holistic approach to quality that extends beyond an organization’s internal processes to include external relationships, particularly with suppliers. The correct answer highlights the importance of establishing partnerships with suppliers and setting clear quality expectations, which is a fundamental aspect of TQM.

In TQM, suppliers are viewed as essential partners in the quality management process. By collaborating closely with suppliers and setting mutual quality assurances, organizations can enhance the quality of the materials or services they receive. This partnership approach fosters better communication, encourages continuous improvement, and often leads to fewer defects and higher quality products. Involving suppliers in the quality management process helps ensure that the inputs meet the required standards, leading to better outcomes for the end product.

The other options do not align with TQM principles. Avoiding partnerships with suppliers undermines the collaborative approach TQM promotes. Focusing solely on internal quality neglects the significant impact that supplier quality has on the overall quality of products and services. Implementing supplier audits alone, while a useful tool, does not encompass the proactive partnership and ongoing quality development that TQM advocates.