In quality assurance, what should defects on delivery be ideally?

In quality assurance, the ideal goal for defects upon delivery is to achieve zero defects. This concept stems from the philosophy that products and services should meet or exceed customer requirements without any faults. Striving for zero defects means implementing rigorous quality control measures, consistent quality improvement practices, and a strong focus on prevention rather than detection.

The vision behind this approach is to enhance customer satisfaction, reduce costs associated with rework and returns, and improve overall operational efficiency. Organizations that adopt a zero-defects policy are often more successful in building trust with customers, as it reflects a commitment to quality and excellence. In this context, while having minimal, moderate, or manageable defects may be seen in practice, the ultimate aim should always be to reach zero defects at the point of delivery.