In TQM, what is encouraged among teams to foster collaboration?

In Total Quality Management (TQM), open communication is a critical element that encourages collaboration among teams. This open line of communication helps to share information, ideas, and feedback, which are essential for fostering a cooperative environment. When team members communicate openly, they can better understand each other's perspectives, resolve conflicts more effectively, and contribute to a culture of trust and respect. This collaborative approach leads to improved problem-solving capabilities and drives continuous improvement, which are foundational principles of TQM.

In contrast, competition can create silos and discourage teamwork, as individuals or groups focus on outperforming one another instead of working together towards common goals. Isolation limits interactions and exchanges of ideas, which can stifle innovation and learning. Centralized decision-making can hinder collaboration as it may restrict input from team members, limiting their involvement in the decision-making process and reducing their sense of ownership and empowerment within the team. Thus, fostering open communication stands out as the most beneficial practice to enhance collaboration in TQM practices.