Name one of the four pillars of TQM.

One of the four pillars of Total Quality Management (TQM) is leadership. This pillar emphasizes the crucial role that effective leadership plays in creating a culture of quality within an organization. Leaders are responsible for setting a clear vision, establishing a commitment to quality at all levels, and inspiring employees to participate in quality improvement efforts. They must also provide the necessary resources and support to empower teams to identify issues and implement solutions.

Leadership in TQM promotes an environment where continuous improvement is a part of the organizational culture, fostering teamwork, employee involvement, and accountability. By leading by example and prioritizing quality, leaders can drive organizational success and enhance customer satisfaction, making leadership a fundamental aspect of the TQM philosophy.