One of the key goals of TQM is to enhance what aspect of an organization?

The key goal of Total Quality Management (TQM) is to enhance the quality of products and services within an organization. TQM focuses on a comprehensive approach to improving quality by engaging all members of the organization in continuous improvement efforts. This means that every process, function, and employee contributes to ensuring that products and services meet or exceed customer expectations.

By prioritizing quality, organizations aim to reduce defects, enhance customer satisfaction, and foster loyalty, which ultimately leads to long-term success. This commitment to quality not only improves the customer experience but can also drive efficiency and effectiveness across various operations within the company, supporting a culture of excellence.

While other aspects, such as profit margins, productivity, and market share, can be outcomes of improved quality initiatives, they are not the primary focus of TQM itself. TQM establishes quality as the foundation upon which other business successes are built, making it the central pillar of improvement efforts in the organization.