What is a core principle of Total Quality Management?

The core principle of Total Quality Management (TQM) focuses on continuous improvement for customer satisfaction. This principle emphasizes that organizations should continually seek ways to enhance their processes, products, and services in order to meet or exceed customer expectations. TQM operates on the belief that quality is not merely a one-time effort but an ongoing commitment that involves all employees at every level of the organization.

By prioritizing continuous improvement, companies can adapt to changing customer needs and market conditions, leading to increased customer loyalty and better overall performance. This aspect of TQM also fosters a culture of proactive problem-solving and innovation within the organization, empowering employees to take ownership of quality at every stage of production.

In contrast, focusing solely on profit, product marketing, or minimizing training overlooks the essential role that quality plays in long-term success. Profit is certainly important, but in TQM, it's viewed as a byproduct of delivering high-quality products and satisfying customers.