What is a possible outcome of effective TQM implementation?

Effective Total Quality Management (TQM) implementation focuses on continuous improvement, customer satisfaction, and employee involvement, which are fundamental principles of the TQM philosophy. When an organization successfully implements TQM, it typically leads to enhanced product and service quality, resulting in increased customer satisfaction. Satisfied customers are more likely to become repeat buyers and recommend the business to others, ultimately expanding the organization's market share.

This relationship between improved quality and customer satisfaction showcases the business's capability to meet or exceed customer expectations, leading to a competitive advantage in the market. As customers experience better quality products or services, their loyalty can increase, contributing to a growing customer base and, consequently, a larger market share.

The other outcomes presented could potentially arise from poor management practices or lack of effective quality initiatives rather than from successful TQM implementation. For example, decreased employee productivity, higher inventory costs, and simultaneous quality reduction are typically signs of inefficiencies and a failure to engage in the principles outlined by TQM. In contrast, a well-implemented TQM approach drives positive results like enhanced productivity, reduced costs through better processes, and improved overall quality.