What is a quality circle in TQM?

A quality circle in Total Quality Management (TQM) refers to a structured group of employees, typically from the same work area or department, who meet on a regular basis to identify, analyze, and solve work-related problems. This concept emphasizes teamwork and collective problem-solving, allowing employees to actively participate in enhancing the quality of their work processes and the overall productivity of the organization.

The essence of quality circles lies in empowering employees at all levels to suggest improvements based on their direct experience and knowledge of their tasks. This collaborative approach not only fosters a sense of ownership among employees but also contributes to a culture of continuous improvement, which is integral to TQM principles.

In contrast, other options describe different functions or organizational structures that do not align with the definition of quality circles. For example, a group of managers setting company policy focuses on high-level decision-making without the involvement of employees who are engaged in day-to-day operations. Core values communicated to staff involve the foundational beliefs of a company but do not address problem-solving in a collaborative manner. Similarly, an advisory board made up of customers is oriented towards external feedback rather than internal employee engagement in quality improvement efforts.