What is the primary focus of process management in TQM?

The primary focus of process management in Total Quality Management (TQM) is to optimize processes to enhance quality and performance. This approach emphasizes the importance of refining and improving the various processes within an organization to achieve better results in terms of both quality and efficiency. By concentrating on process optimization, organizations can ensure that they are consistently delivering high-quality products and services that meet or exceed customer expectations.

In TQM, process management is seen as a systematic approach that involves analyzing existing processes, identifying areas for improvement, implementing changes, and monitoring outcomes to ensure that quality standards are maintained. This is essential in fostering a culture of continuous improvement, which is a key principle of TQM.

Improved processes lead to fewer defects, reduced waste, and increased productivity, all of which contribute to enhanced overall performance. By focusing on processes, organizations can align their operations with strategic goals, driving both quality enhancements and organizational performance forward.