What is the role of the Quality Management System (QMS) in TQM?

The role of the Quality Management System (QMS) in Total Quality Management (TQM) is pivotal as it provides a structured approach to managing quality across an organization. A QMS establishes the processes and procedures necessary to ensure that quality is maintained at every level of an organization. Through this structured approach, a QMS facilitates the identification, measurement, monitoring, and improvement of all activities that contribute to quality.

In the context of TQM, a QMS ensures that all employees understand their roles in promoting quality, resulting in a culture of continuous improvement and customer satisfaction. By integrating quality management principles throughout the organization, a QMS helps maintain compliance with various standards and enhances operational efficiency, ultimately leading to improved product and service quality.

While enhancing product marketing strategies, training employees in customer service, and developing new business opportunities are important aspects of a business's operation, they do not encapsulate the primary function of a QMS within the framework of TQM. The fundamental purpose of a QMS is to standardize quality processes, ensuring consistency and reliability in products and services across the organization.