What term is often referred to as "total quality"?

The term that is often referred to as "total quality" is Total Quality Control. This concept encompasses a comprehensive approach to quality management that integrates all aspects of an organization, ensuring that every department and process contributes to better quality outcomes.

Total Quality Control emphasizes the pursuit of quality in all functions and at all levels of an organization, focusing on both the procedures and the outputs. It aligns with the principles of Total Quality Management (TQM), which advocates for a holistic approach to improving quality through continuous improvement, customer focus, and employee involvement.

In contrast, Statistical Quality Control primarily focuses on the use of statistical methods to monitor and control quality. Cross-Functional Quality Improvement refers to collaborative efforts among various departments to enhance quality but does not encapsulate the broader holistic philosophy that Total Quality Control represents. Business Process Quality pertains to the quality aspects of specific processes rather than the total quality framework that encompasses the entire organization.

Thus, Total Quality Control is the most encompassing term that embodies the concept of "total quality," highlighting its systematic and organization-wide approach to achieving and maintaining quality standards.