Which concept in TQM emphasizes teamwork among staff?

The concept that emphasizes teamwork among staff in Total Quality Management (TQM) is cross-functional teams. These teams are composed of members from various departments or functions within an organization, bringing together diverse skills and perspectives to address quality issues and implement improvements. The collaborative nature of cross-functional teams fosters communication, enhances problem-solving capabilities, and encourages a holistic approach to quality, as team members work towards common goals and share their expertise. This collective effort is essential for driving organizational change and improving processes, making cross-functional teams a fundamental aspect of TQM practices.

Quality assurance focuses on systematic processes to ensure that products meet certain standards, but it does not inherently emphasize teamwork. Supplier partnerships involve collaboration with external suppliers, which is important for overall quality but is not primarily about internal staff teamwork. Process capability measures how well a process can produce products that meet specifications, but it does not directly relate to the teamwork aspect among employees.