Which important document outlines an organization's quality goals and objectives in TQM?

The correct answer is the Quality Policy, as it serves as a critical document that articulates an organization's commitment to quality and outlines its quality goals and objectives. In the context of Total Quality Management (TQM), the Quality Policy establishes the foundation for the organization’s approach to quality improvement and customer satisfaction. It is typically concise, providing clear guidance and direction for all employees about the organization's quality priorities and expectations.

A well-prepared Quality Policy not only reflects the organization's intentions regarding quality but also promotes a culture of quality throughout the organization. By communicating these goals effectively, the Quality Policy helps align the efforts of all employees with the overarching mission to enhance quality in products and services.

Other documents such as the Quality Handbook, Quality Manual, and Quality Framework may provide detailed procedures, guidelines, or structures to support the implementation of the Quality Policy. However, they do not encapsulate the same broad organizational commitment to quality as the Quality Policy does.